Next Retail is a well known and established chain of brick-and-mortar electronics stores in India. It is owned and operated by one of the largest business houses in the Indian subcontinent.
Recently, while looking for the best price for a premium branded hot water geyser, I came across a listing of A.O. Smith HSE-SBS-025 geyser on the online shopping website Next.co.in owned by Next Retail.
The product was listed for INR 9,266 as compared to the MRP of INR 11,800 printed on the product packaging. Sounded too good to be true. But I checked on numerous other websites and the product was being sold in for a price between INR 10,000 to INR 10,800.
The product was mentioned to be in stock with a promised delivery time of 5 to 7 business days. I booked the product and made advance payment of the entire amount by credit card.
After that, I waited. Every few days, I called their customer care. Asked them for a status. Every time, I faced numerous lies and false assurances. Every time, they told me that they were very sorry that my shipment were delayed, but would get my product “tomorrow”.
After 2 weeks were over, I started asking them for a full refund. They said they will not refund my money. And kept lying about the shipment status. Since they were unwilling to cancel the order, I could not buy the product from elsewhere and kept waiting.
Finally, after umpteen number of calls and after facing numerous lies, I received the product after 19 days of placing the order. Now I am in full mood to sue them for causing me undue harassment and discomfort. Can you help me?